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![]() Cheats, hacks and mods will contribute to losing your account sooner or later.ġ0. Each situation is different, so solutions vary.ĩ. ![]() Don’t hurry to follow other players' advice. Just wait for a while - usually these issues are resolved within a short period of time.Ĩ. Some players might experience loading problems right after the release of an update. Do not reinstall the game unless necessary! Reinstalling the game too frequently may result in progress loss issues.ħ. We hope you won’t need it but in case something happens, you will be able to use your old ID for contacting us.Ħ. Make a screenshot and keep it in some safe place. Open Settings and tap the server’s name in the bottom left corner of the screen, so you could see your User ID. You can also reach us via our support website using the "Contact us" button or via this form: ĥ. It can be found in the game settings (tap the gear icon in the top right corner of the screen while you are in the game). If all steps above don’t work, please, contact us via the in-game support menu. Just open the menu, tap the Connect button and choose the account you need in Google Play/Game Center/Huawei App Gallery/Amazon Appstore/Samsung Galaxy Store.Ĥ. If your account is still not linked, you should connect it in the Settings menu. There should be only the Disconnect button (the left one of the two buttons).ģ. ![]() Check if your account is connected in the Settings section of the game. ![]() Make sure to agree to connect the game to Google Play/Game Center/Huawei App Gallery/Amazon Appstore/Samsung Galaxy Store when you launch the app for the very first time.Ģ. ![]()
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